Table of Contents
User Guide
Closing an Unresolved Assignment

Use the Assignments interface to close and archive an assignment as unresolved when the work is no longer needed.
You’re in the Assignments interface and want to close an unresolved assignment.

Note:You can access the Assignments interface through the Dashboard interface or Resource Viewer.
  1. Select an assignment in the listing.

    Expected Result
    A detailed view of the assignment displays.
  2. Click Close Assignment.

    Expected Result
    The Close Assignment window displays and Resolved is checked by default.

  3. Uncheck Resolved.
  4. (Optional) Enter a comment.
  5. Click Close Assignment.Assignments interface
The assignment is closed and archived as unresolved in the assignments listing.